Privacy Policy

Your Privacy Matters

HeyHelpy is committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when you use our platform to connect with tutors. We only collect data from users 15 years and older and never collect data directly from children.

1. Information We Collect

Adult Users Only (15+)

We only collect personal information from users 15 years and older. We do not collect data directly from children under 15.

Information You Provide:

Account Information: Name, email address, phone number, date of birth
Profile Information: Profile photo, bio, qualifications, availability
Educational Information: Tutoring requests, subject preferences, learning goals
Payment Information: Billing address, payment method details (processed securely)
Communication Data: Messages, reviews, ratings, support requests
Student Information: Grade levels and subjects (provided by parents with consent)

Information We Collect Automatically:

Usage Data: App usage, session duration, features used
Device Information: Device type, operating system, unique identifiers
Location Data: Approximate location for matching tutoring services (with permission)
Technical Data: IP address, browser type, app version
Session Data: Tutoring history, session details, feedback

Third-Party Information:

Background Check Data: Criminal history, identity verification (for tutors)
Payment Data: Transaction status from payment processors
Social Media: Public profile information (if you connect accounts)
References: Professional references and educational credentials

2. How We Use Your Information

We use your information to:

Platform Services

Create and manage your account
Match you with appropriate tutors/students
Process payments and transactions
Facilitate communication between users
Provide customer support

Safety & Security

Conduct background checks for tutors
Verify user identities
Monitor platform safety
Prevent fraud and abuse
Investigate safety incidents

Educational Services

Analyze learning patterns and preferences
Improve tutor-student matching algorithms
Track academic progress (with consent)
Provide educational insights and reports
Develop personalized learning recommendations

Legal Compliance

Comply with legal obligations
Respond to legal requests
Enforce our Terms of Service
Protect user rights and safety
Maintain business records

3. How We Share Your Information

We Do NOT Sell Your Data

HeyHelpy does not sell your personal information to third-party marketers or advertisers.

With Other Users:

Tutor Profiles: Tutor profiles are visible to families searching for educational services
Tutoring Information: Contact details shared when tutoring sessions are confirmed
Reviews & Ratings: Educational feedback visible to other platform users
Academic Progress: Learning outcomes shared with parent consent

With Service Providers:

Stripe (Payment Processing): Secure payment transaction data
Checkr (Background Checks): Identity and criminal history verification
Twilio (Communications): SMS and messaging services
AWS (Cloud Storage): Secure data storage and processing
Analytics Providers: Anonymized usage data for platform improvement

All service providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements:

Court orders or legal subpoenas
Law enforcement investigations
Student safety and protection requirements
Emergency situations requiring immediate action
Compliance with applicable laws and regulations

Business Transfers:

If HeyHelpy is involved in a merger, acquisition, or sale of assets, user information may be transferred. We will notify users via email and app notification of any such change.

4. Student Privacy Protection

Educational Privacy Compliance

HeyHelpy does not knowingly collect personal information from children under 15 years of age and complies with educational privacy standards.

Age Verification: All account holders must be 15 years or older
Parental Control: Parents control all information about their students
No Direct Collection: We never collect data directly from children
Educational Records: Academic progress data only with explicit parent consent
Immediate Deletion: Any inadvertently collected child data is deleted immediately
Parental Rights: Parents can request deletion of any information about their students

If you believe we have collected information from a child under 15, please contact us immediately at info@heyhelpy.com.

5. Data Security & Protection

Technical Safeguards

End-to-end encryption for sensitive data
Secure HTTPS connections
Regular security audits and testing
Secure cloud infrastructure (AWS)
Multi-factor authentication options

Access Controls

Limited employee access to personal data
Regular access reviews and updates
Secure authentication for all systems
Privacy training for all team members
Incident response procedures

Important: While we implement robust security measures, no system is completely secure. You must also protect your account by using strong passwords and not sharing login credentials.

Contact Our Privacy Team

HeyHelpy, Inc.

Privacy Inquiries:
info@heyhelpy.com

Data Protection Officer:
info@heyhelpy.com

Mailing Address:
Melissa, Texas 75454

Response Time:
Within 30 days of receipt