Terms of Service

Effective Date: January 1, 2025

Educational Platform Notice

HeyHelpy is a technology platform that connects families with independent contractor tutors for educational services. We do not provide tutoring services directly. All tutors on our platform are independent contractors, not employees of HeyHelpy.

1. Acceptance of Terms

By accessing or using the HeyHelpy platform, mobile application, or services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our platform.

These Terms constitute a legal agreement between you and HeyHelpy, Inc. ("HeyHelpy," "we," "us," or "our").

2. Educational Platform Description

HeyHelpy acts as an educational technology platform only. We facilitate connections between:

  • Families seeking tutoring services for their students ("Parents" or "Clients")
  • Independent contractor tutors providing educational services ("Tutors" or "Educational Professionals")

Important: HeyHelpy does not employ tutors, provide educational services, or supervise any tutoring interactions. All educational services are provided by independent contractor professionals.

3. Age Requirements

Minimum Age: 15+ years for account creation.

  • Only individuals aged 15 years or older may create accounts on HeyHelpy
  • Tutors must be at least 18 years old to provide educational services
  • We do not knowingly collect personal information from children under 15
  • Parents may create accounts to find tutoring services for their students

4. Independent Contractor Relationship

Critical Legal Distinction

All tutors on the HeyHelpy platform are independent contractors, NOT employees of HeyHelpy. This distinction is fundamental to your use of our platform.

Tutor Status:

  • Tutors set their own rates, schedules, and teaching methods
  • Tutors are responsible for their own taxes, insurance, and licensing
  • Tutors receive no employee benefits from HeyHelpy
  • HeyHelpy does not control how tutors conduct their educational services
  • Tutors may work with multiple platforms and students

Platform Role:

  • HeyHelpy provides technology to facilitate educational connections
  • We do not supervise, direct, or control tutoring services
  • We do not guarantee tutor availability or academic outcomes

5. Limitation of Liability

Platform Liability Limitations

HeyHelpy's maximum liability for any claim is limited to the platform fees you have paid in the 12 months preceding the claim.

No Platform Liability For:

  • Tutor actions, omissions, or teaching methods
  • Academic outcomes or educational progress
  • Quality or effectiveness of tutoring services provided
  • Consequential, punitive, or indirect damages
  • Tutor background check accuracy beyond our verification process

User Acknowledgments:

  • You assume all risks of using platform services
  • You are responsible for verifying tutor qualifications independently
  • Educational services are provided at your own risk
  • Academic progress and learning outcomes are not guaranteed

6. No Warranties or Guarantees

HeyHelpy makes no warranties or guarantees regarding:

  • Tutor qualifications, teaching skills, or educational effectiveness
  • Academic outcomes or student improvement
  • Platform availability or error-free operation
  • Compatibility between tutors and your student's learning needs
  • Academic results or educational success from using tutoring services
  • Tutor availability, reliability, or punctuality

Background Check Disclosure

  • • We conduct criminal background checks through certified third-party providers
  • • We verify identity documents and professional references as part of our screening
  • • Background checks have inherent limitations and may not reveal all information
  • • Users should conduct additional due diligence and verification as needed
  • • We are not liable for information not discovered through our standard screening process

Platform "As Is": All platform services are provided "as is" and "as available" without warranties of any kind, express or implied.

7. Binding Arbitration

Mandatory Arbitration Agreement

By using HeyHelpy, you agree that all disputes will be resolved through binding arbitration, not in court.

Arbitration Terms:

  • All disputes must be resolved through binding arbitration
  • No class action lawsuits permitted
  • Arbitration conducted under American Arbitration Association rules
  • Location: Collin County, Texas
  • Texas state law governs all agreements

Exceptions:

  • Small claims court disputes under $10,000
  • Intellectual property disputes
  • Emergency injunctive relief

8. User Responsibilities

All Users Must:

  • Provide accurate, current information
  • Maintain account security and confidentiality
  • Comply with all applicable laws and regulations
  • Treat other users with respect and professionalism
  • Report safety concerns immediately

Parents/Clients Must:

  • Supervise their students' educational progress
  • Verify tutor qualifications independently
  • Provide accurate information about educational needs
  • Communicate learning goals and expectations clearly

Tutors Must:

  • Complete background verification process
  • Maintain required licenses and professional certifications
  • Provide educational services professionally and ethically
  • Report any concerns or incidents immediately

9. Indemnification

You agree to indemnify and hold HeyHelpy harmless from any claims, damages, or expenses arising from:

  • Your use of the platform
  • Your violation of these Terms
  • Educational services provided by tutors you engage
  • Your interactions with other users
  • Any content you submit to the platform

10. Account Termination

HeyHelpy reserves the right to terminate accounts at any time for:

  • Violation of these Terms of Service
  • Safety or security concerns
  • Fraudulent or inappropriate behavior
  • Non-compliance with platform policies

Users may terminate their accounts at any time through app settings or by contacting support.

11. Governing Law

These Terms are governed by:

  • Texas state law
  • Jurisdiction in Collin County, Texas
  • Federal laws where applicable

12. Changes to Terms

HeyHelpy may update these Terms at any time. Changes will be effective immediately upon posting. Continued use of the platform constitutes acceptance of updated Terms.

Material changes will be communicated via email or in-app notification.

Contact Information

HeyHelpy, Inc.

Email: info@heyhelpy.com

Address: Melissa, Texas, 75454

For questions about these Terms of Service